We are a family of four and we were moving from the Yukon down to BC. When we first checked in, the room seemed OK - clean, loads of mosquitoes but it's that time of year. Then we noticed an ant. Then two. Then a few more. We took care of them, thinking they got in during cleaning, then went across the street to the local pool since the hotel pool was closed and my 3 year old was looking forward to a pool. There were more ants when we got back. Took care of them. Went out to get food and mentioned the ants to the front desk clerk. She apologized and suggested we contact the manager of the hotel. Said they will do something about the room tomorrow. Got back, noticed ants on the wall. Emailed the manager and went back to the desk to ask to change rooms as this was just too much with a 3 and a 1 year old to sleep in an ant infested room. By this time it's 7 o'clock at night and the kids need to sleep. The desk clerk did finally change our room, but at this point changing rooms is more than inconvenient with two small children and no elevator. Then got an email from the manager saying you can change rooms. No apology, no recognition of the inconvenience of having to change rooms because of a growing ant infestation. Stay elsewhere in town - the lodge at the other side of town is much nicer and much more customer focused.
Went to restaurant today july 12 2018..stood at sign waiting to be seated 4. Employees walked right by me...never did get seated..never go back again..dont even deserve the 1 star Iam forced to give..
I made reservations and wasn't told the pool wasn't open. When we arrived he said the smithers pool was open and they would reimburse the cost. That pool was closed as well. We went to the restuarant at 8:35pm and after the server seating me, I waited for 15 minutes and someone came at 8:50 with menus and said the restaurant had just closed. Why give us menus? I was checked out in the morning and the person didn't even look at me. She passed me my receipt and didn't say anything, I waited and said goodbye. I will never stay here again.
The Inn had a rustic feeling with wooden accents. Amenities were a bit older than you would expect, but nonetheless enjoyable. The pool and sauna had privacy and the restaurant was great.
Great stay and really pretty town with lovely mountains. Price was fair and the restaurant was very nice and food was great!
Aspen Inn and Suites is a Canadian Lodging based in Smithers, British Columbia. Aspen Inn and Suites is located at 4268 BC-16, Smithers, BC V0J 2N6, Canada.
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